Deloitte 2010 Survey of Global Health Care Consumers IMTJ Online
Following on last year’s survey of American health customers, the Deloitte 2010 Survey of Global Health Care Consumers from the Deloitte Center for Health Solutions looks at similarities and differences in health care behaviors, attitudes and unmet needs among consumers in the United States, Canada, France, Germany, Switzerland and the United Kingdom. The US report is the one from last year. There is one new global report and five new reports, one for each of the other countries. Paul Keckley of the Center for Health Solutions comments, “We found that consumers across Europe, in Canada and United States shared common ground in assessing their health care. Many don't really understand how their systems of care work.” Deloitte researchers contacted 1,000 consumers each in Germany, Switzerland, France and the United Kingdom, and 2,300 people in Canada. In the global report, one conclusion is that proximity and reputation are the most important factors in choosing hospitals. The Switzerland report is not yet available.
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